Terms & Conditions

1.1 What Haggle is

Haggle is an AI-powered real-time conversation intelligence platform and desktop copilot that captures audio and screen content across interviews, sales calls, meetings, negotiations, and technical sessions, processes it through AI models, and presents helpful tactical responses, leverage ratings, objection handlers, and counter-proposals in real time. The app integrates a wide range of third-party services — AI providers, speech-to-text engines, search APIs, payment processors, and OS-level audio & screen-capture frameworks — to deliver these features.

1.2 The paid products

• Haggle Pro: A per-user license that unlocks premium tactical features inside the desktop and web app (such as Profile Engine, Resume Intelligence, Context Intelligence, Live Negotiation Coaching, Job Description Analysis, Strike Matrix, and Company Research). Sold as a one-time purchase or a recurring subscription, depending on the plan selected at checkout.
• Haggle API / Managed Cloud: A managed service that provides AI inference, speech-to-text, and search quotas through a single Haggle-issued API key. Billed as a recurring subscription.

You may use the desktop app with your own provider keys (BYOK — Bring Your Own Key) without buying either of the paid products.

1.3 Heads-up on reliability

Because Haggle integrates many third-party services, the surface area is wider than a typical closed-source product, and once in a while something may not behave exactly as expected. We treat reports as a priority and ship fixes regularly, often in the next update. Please report bugs to support@algeris.com rather than opening a payment dispute or publicly characterising a bug as misconduct — see section 12 (honest feedback vs. defamation) and the Refund Policy for more.

1.4 Beta & preview features

Some features are explicitly marked Beta (for example, Phone Mirror, Pocket Mode, or Live Bluff Detection previews) or are offered as preview / early access. These features are provided as-is, may change or be removed without notice, may be unstable or incomplete, are not covered by any service-level commitment, and are excluded from any refund or credit consideration. Use of Beta or preview features is at your own risk.

1.5 Phone Mirror & Mobile Companion — additional terms

The Phone Mirror / Mobile Companion feature pairs your desktop app to a mobile device over your local or cellular network. You are responsible for the security of any device you pair, for the secrecy of any pairing code or short-lived token shown during pairing, and for the network on which pairing happens. Pairing tokens should not be shared, screenshotted publicly, or pasted into untrusted environments. We do not store the contents of phone-mirror sessions on our servers.

1.6 No reliance on roadmap, marketing, or future features

Marketing materials, roadmaps, demo videos, social-media posts, blog content, screenshots in app-store listings, and any statements about features that are unreleased, in development, or planned are forward-looking and non-binding. Your purchase or continued use of the Service must be based on the features available at the time of purchase, not on any expectation of future features, performance, integrations, capabilities, or pricing.

1.7 If we ever discontinue the Service (sunset)

We hope this never happens, but you deserve to know what would. If we decide to discontinue the Service:

• We'll give at least 30 days' advance notice by in-app notice and/or email to your account address before access is turned off.
• For users on active paid subscriptions (Pro Yearly, Haggle API monthly), we'll either continue access through the end of your current paid term, or issue a pro-rata refund for the unused remainder, at our choice.
• For users who bought a lifetime / one-time Pro license, we'll provide reasonable continued access where technically feasible (for example, by releasing a final build with the license-server check disabled, or by issuing a perpetual offline-validatable license file). Where that isn't feasible, we may offer a partial credit at our discretion.
• After sunset, sections of these Terms that by their nature should survive (data, IP, disclaimers, liability, indemnity, governing law) will continue to apply.

This section is not a guarantee of indefinite operation; it sets out what we'd do in good faith if discontinuation became necessary.

2.1 You must be old enough to enter into a contract

You must be at least the age required to form a binding contract where you live, and in any case at least 18 years old to purchase Haggle Pro or a Haggle API subscription. Use of the Service by minors is not permitted. If you're using the Service on behalf of a company or other organisation, you confirm you have authority to bind that organisation to these Terms.

2.2 You're responsible for your account, license, and API key

You're responsible for keeping your license key, API key, account credentials, and any related authentication tokens confidential. You're responsible for all activity that happens under them, whether or not you authorised it. The information you provide at sign-up or checkout (name, email, billing details) must be accurate, current, and complete. If you suspect a key has been exposed, email us immediately at support@algeris.com so we can rotate it.

2.3 Geographic & sanctions restrictions

You may not use the Service if you are:

• Located in, ordinarily resident in, or accessing the Service from any country, region, or territory subject to comprehensive sanctions by the United Kingdom, European Union, United States, United Nations Security Council, or applicable national authorities; or
• A person or entity on any government denied-party, restricted-party, or sanctioned-party list maintained by any of the bodies above.

You represent that you are not such a person and will not use the Service in violation of applicable export-control or sanctions laws.

3.1 What we're granting you

When you purchase a Pro license, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the Pro features of the Haggle desktop application:

• For your personal, single-user use; and
• On a small, reasonable number of devices (up to the stated device limit) that you personally own or control.

All rights not expressly granted to you are reserved by Haggle.

3.2 What you may not do with the license

• Share, resell, sublicense, transfer, lease, rent, or assign the license, the license key, or the activated software to anyone else, including listing it on any resale platform or marketplace.
• Activate beyond the allowed device count, or attempt to bypass the device-binding mechanism in any way (including spoofing, modifying, virtualising, or hiding the hardware identifier the application uses to bind a license to a device).
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any non-open-source component of the Service, except to the extent that this restriction cannot lawfully be excluded.
• Use the Service for unlawful purposes, or in a way that violates the rights of others.
• Circumvent or interfere with license validation, rate limits, telemetry, anti-abuse mechanisms, or any security feature.

3.3 Moving devices

If you're moving to a new computer, deactivate the license on the old one in Settings → License before activating it on the new one. Within the device limit, this is fully supported and unlimited.

3.4 We may revoke a license that's clearly abused

If a license is being shared, resold, or used outside the limits in section 3.2, we may deactivate it across all devices without refund. We try to reach out before taking that step where we reasonably can.

3.5 Ownership of outputs you generate

You own the outputs you generate using the Service (negotiation battle plans, salary anchors, prepared scripts, generated counter-proposals, exported notes, etc.), subject to: (a) the terms of the underlying AI provider that produced the output; (b) any third-party rights in the inputs you provided; and (c) the rest of these Terms.

Haggle does not claim any ownership of your outputs, does not use your private outputs to train public foundational models, and does not sell them.

3.6 Bulk, team, or educational licensing

Bulk, team, multi-seat, coaching practice, enterprise, or institutional licensing is handled via our Enterprise tier. If you'd like to license Haggle for more than one person, visit haggle.algeris.com/enterprise or email enterprise@algeris.com. Standard single-user licenses purchased through the website may not be deployed to multiple individuals.

4.1 What you're paying for

A Haggle API or Cloud subscription gives you quotas across our integrated AI, speech-to-text, and market search providers, accessed through a single Haggle-issued API key or managed session. Quotas, plans, and prices are listed in-app and on our website.

4.2 Acceptable use

• Do not resell, repackage, or proxy the Haggle API to third parties without a written agreement.
• Do not use the API to build a directly competing product, or to scrape our tactical outputs at scale to train another model.
• Do not use the API to send unlawful, harmful, or abusive content, or content that violates provider policies.
• Do not share your API key with others or use a single key across unauthorized multiple end-users.

4.3 Quota, fair use, and abuse handling

Quotas reset on the cadence shown in your plan. Burst usage that exceeds plan limits or resembles automated abuse may be rate-limited or temporarily paused while investigated. We will always try to contact you before taking action affecting access.

4.4 Provider availability

The Haggle API integrates multiple third-party providers. If a provider experiences an outage or updates its terms, we route around it where possible, but do not guarantee that any specific underlying model, vendor, latency, accuracy, or feature will always be available without disruption.

4.5 Mid-cycle plan changes

Upgrades take effect immediately. Downgrades take effect at the end of the current billing cycle, retaining higher-tier benefits until that cycle concludes.

6.1 Prices

Current prices are shown in-app and at checkout. Subscriptions renew automatically at the price shown on the order confirmation, unless cancelled before the next renewal date.

6.2 Payment processing

Payments are handled securely by our merchant of record and payment processors (such as Dodo Payments / Stripe). We do not store your full card details on our servers.

6.3 Taxes

Where applicable, sales tax / GST / VAT will be calculated and added at checkout based on your billing location. You are responsible for any local taxes or duties not collected at the point of sale.

6.4 Failed payments

If a renewal payment fails, we will retry before suspending access. You retain access through the end of the period already paid for.

6.5 Anti-fraud screening

We may screen, delay, hold, or decline orders flagged as potentially fraudulent, suspicious, or in breach of these Terms. Where an order is declined, any captured funds are refunded.

6.6 Purchases through third-party app marketplaces

If you purchased Haggle or an add-on through a third-party marketplace (such as Apple App Store, Microsoft Store, or Google Play), that store's terms govern billing and refunds.

6.7 Right to compete

These Terms do not prevent us from developing or releasing similar products or features, nor do they prevent you from building independent products provided you do not breach sections 3.2, 4.2, 10, or 13.

8.1 Local-first

Haggle is built local-first wherever possible. Audio capture, screen OCR, and local processing happen on your device. Data is sent to a third-party model provider or to the Haggle API only to the extent necessary to fulfil the feature you're using. Meeting histories, transcripts, and custom battle plans are stored in your local database and are not held on Haggle servers unless cloud sync is enabled.

8.2 What we store on our side

For paid products we store the minimum needed to operate them — such as your license key, hardware ID, subscription status, billing email, and quota counters. We do not store raw captured audio or screen recordings on our servers.

8.3 Your content stays yours

You retain all rights to the resumes, notes, deal sheets, and custom context you bring into Haggle. We don't use your private negotiation inputs to train public foundational models, and we never sell your data.

8.4 Privacy details

Full details live in our Privacy Policy at haggle.algeris.com/privacy, which is incorporated into these Terms by reference.

8.5 Backup is your responsibility

Because Haggle is local-first, backing up your local files, battle plans, and transcripts is solely your responsibility. We have no copy of your local database and cannot restore it if your device fails.

8.6 Security & vulnerability reporting

Please report security vulnerabilities to bugs@algeris.com. We acknowledge security reports within 72 hours and treat them as high priority.

8.7 Communications from us

By using the Service you agree to receive essential operational emails (billing receipts, security updates, terms changes). Marketing updates are optional and may be unsubscribed at any time.

10.2 No circumvention

You may not modify, reverse-engineer, spoof, or interfere with technical measures used to enforce these Terms, license validation, rate limits, or hardware identifier binding.

10.3 No impersonation or misrepresentation of Haggle

You may not impersonate Haggle, Algeris, or any of our team members, or falsely claim that Haggle has made statements, commitments, or advice that we have not made. You may not fabricate screenshots, transcripts, AI outputs, or support emails to misrepresent Haggle.

11.1 AI is fallible

Haggle presents responses generated by AI models. Those models may produce outputs that are inaccurate, incomplete, biased, outdated, fabricated (“hallucinated”), or inappropriate for a specific context. AI outputs are provided as a strategic tool to assist you, not as guaranteed advice or a finished work product.

11.2 You alone are responsible for what you do with the output

You are solely responsible for reviewing every output before relying on it, speaking it, or acting on it. Any decision you make — including employment, salary negotiation, contractual commitments, business deals, financial terms, or legal agreements — is your sole responsibility.

11.3 Not professional, legal, or financial advice

Haggle is not a law firm, licensed financial advisory, accounting entity, or employment broker. Outputs related to contracts, negotiations, equity, compensation, taxes, or regulated subjects do not constitute professional advice and must not be relied upon as such. Always consult qualified legal or financial professionals for high-stakes matters.

11.4 Negotiation, interview, examination, and assessment use

Haggle may be used in contexts where AI assistance is regulated or restricted by third parties. Compliance with third-party rules, academic integrity policies, and employer standards is your responsibility. Haggle accepts no liability for consequences resulting from unauthorized third-party use.

11.5 Consequential outcomes

Without limiting section 16, Haggle and Algeris shall not be liable for any outcome, decision, missed deal, lost employment opportunity, or damage resulting from your reliance on or use of any AI output.

11.6 Output ownership and prompt content

Subject to underlying provider terms, you own the outputs you generate. You warrant that you have the right to provide any inputs you supply (resumes, deal notes, custom context) and will not use the Service to generate defamatory or unlawful content.

12.1 Honest feedback is welcome and protected

We welcome honest feedback, reviews, criticism, and bug reports — they make the Service better, and nothing in these Terms restricts your right to share truthful opinions and accurate factual statements about Haggle in any public or private forum.

12.2 What this section prohibits

What is not protected, and what may give rise to legal action under applicable defamation, libel, slander, or commercial disparagement laws, is conduct that is knowingly false or made with reckless disregard for the truth and causes material harm to Haggle, Algeris, or our team. Prohibited conduct includes:

• Publicly attributing to Haggle conduct, statements, security incidents, or scams that did not occur or that you made no reasonable effort to verify.
• Mischaracterising a software bug, third-party outage, or user configuration error as deliberate fraud, malware, or malicious misconduct without reasonable basis.
• Distributing fabricated screenshots, log files, transcripts, support emails, or AI outputs misrepresented as coming from Haggle.
• Coordinated brigading, mass-reporting, or harassment campaigns based on knowingly false claims.

12.3 Remedies

Where prohibited conduct causes commercial or reputational harm, we reserve the right to pursue all available legal remedies, including damages, injunctive relief, and recovery of legal costs.

12.4 Takedown procedure

If you believe content posted about Haggle is inaccurate or false, please notify legal@algeris.com with relevant documentation.

13.1 Our IP

Haggle, the Haggle name, logos, website, desktop application, Haggle API, tactical engines, documentation, and design assets are owned by Algeris or our licensors and are protected by copyright and intellectual property laws.

13.2 Feedback

If you submit feedback, suggestions, or ideas, you grant us a perpetual, royalty-free, worldwide license to use that feedback to improve our products and services.

13.3 Trademarks & branding

“Haggle”, “Haggle Pro”, “Strike Matrix”, and “Algeris” are trademarks of Algeris. You may not use them in a manner suggesting unapproved sponsorship or affiliation without prior written consent.

13.4 Open-source components

The desktop application may incorporate open-source libraries, each governed by its respective open-source license.

14.1 Maintenance & updates

We may perform maintenance, hot-fixes, model rotations, or feature adjustments that temporarily affect performance. No refund or credit is owed for routine maintenance.

14.2 No service-level commitment

Unless covered by an active enterprise agreement, no SLA, uptime guarantee, or response-time commitment applies to the standard Service.

14.3 Auto-updates & consent

The desktop application periodically checks for and installs updates for stability, security, and tactical model enhancements.

18.1 By you

You can stop using the Service at any time. Paid subscriptions may be cancelled via your account billing settings.

18.2 By us

We may suspend or terminate your access for violation of these Terms, legal compliance requirements, or operational protection.

18.3 Effect of termination

Upon termination, your right to use the Service ceases. Your local data remains on your personal device. Sections 8, 11, 12, 13, 14, 15, 16, 17, 19, 20, and 21 survive termination.

20.1 Governing law

These Terms, the Privacy Policy, and any dispute arising out of or related to them or the Service are governed by the laws of England and Wales / applicable jurisdiction, without regard to conflict-of-laws principles.

20.2 Direct informal resolution

Before commencing formal proceedings, you agree to first contact legal@algeris.com with a written description of the dispute and allow at least thirty (30) days to resolve the matter in good faith.

20.3 Forum / Arbitration

Unresolved disputes will be submitted to binding individual arbitration or the competent courts of jurisdiction, conducted in English.

20.4 Class action waiver

Any dispute must be brought in your individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

20.5 Limitation period

Any claim arising out of or related to the Service must be commenced within one (1) year after the cause of action arises, or be permanently barred.

21.1 Entire agreement

These Terms, along with the Refund Policy and Privacy Policy, constitute the complete agreement between you and Haggle / Algeris.

21.2 Severability

If any provision is held unenforceable, it will be modified to the minimum extent necessary to be enforceable, and the remaining terms will remain in full effect.

21.3 No waiver

Failure to enforce any provision is not a waiver of that provision or any other right.

21.4 Electronic acceptance

You agree that your electronic acceptance (clicking “Continue”, signing in, activating a license, or using the app) has the full legal effect of a written signature.